Ink Spots Blog: 8/22/13

20091199361854677801It’s a school morning. And getting the Ramsey family out of the house is our version of D-Day. Kids have to be woken up, showers taken, breakfast prepared and eaten, Pip the dog has to be tended to and backpacks rounded up.  Plans from the night before are enacted. The kids climb down the net into the family van and hit the shore.  And on some days, just for fun, we throw in laundry, exercise, the dishwasher and, oh yeah, the fact that my wife and I have to get ready, too.  The clock is ticking and is unforgiving. My wife’s an elementary school teacher, so she has to be at work at the crack of the crack of the crack of dawn.  It’s organized chaos — and there’s no time to lose.

I can proudly say that my six-year-old’s underwear doesn’t end up on the outside of his pants. Well, on most days.

The last three years have been chaotic.  My wife has a new job. I have several new jobs. For the two years I was on SuperTalk, she was single parenting because I was working 13 hours a day between two jobs and a freelance career.  Now, things are still as chaotic — but I have more flexibility in my schedule.  I can engage more as a parent.  My respect for single parents is immense — it takes both of my wife and I being on our A-game to get everything done.

I used to think you had to sacrifice career for family and family for career. How stupid could I have been? Now I know family is the golden thread that sews everything together.  For better or worse we’re a team.  And I know this dream team will only be together for only a short time.  So I’m going to enjoy every second of it.

I just wish I had gotten out of the house with the same color socks.

 

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SHORT STORY: A Dog’s Tail

LakeA blue deep-v fishing boat emerged from the mist and quietly glided up to the dock. Water lapped gently against the shore, making the only sound for miles.  An elderly woman with white robe, orange ski belt and impish smile tied a yellow rope to the post. An old dog wagged his tail and waited patiently.

“Why hello there old friend. It’s good to see you again.”

The dog, with gray around his muzzle, barked once and wagged his tail harder.  Dogs could see much more than people.

The lady clumsily got out of the boat, knocking her tackle box askew. “Oh drat. Stripers are running this morning. Been using a spoon. Of course, Heaven is catch and release.”

She had been dead for five years, but to her it seemed like she had been fishing for only an hour.

That particular dock along the Tennessee River was a portal between two worlds.  Locals had said that this spot, so beautiful and idyllic, seemed like Heaven. Little did they know, they were almost right.

“Is he in trouble again?”

The dog barked. But this time his tail wasn’t wagging.

She sighed. She had watched over her grandson since he was just a child. He was a good boy, a talented boy. But his heart wasn’t in the right place. He was full of anger.  The young man held onto a grudge with a death grip.

“Well, then, I guess it is up to us to save him.”  She picked up her old dog, causing him to glow slightly. “We have work to do.”  The two of them headed off to save a soul.

Patrick Karns was talented man with an eye for business and the uncanny ability to step on people on his way to the top. At the age of 30, he had started a computer software company. He had truly achieved the American Dream and then proceeded to turn into a nightmare.  His wife hated him. His kids were indifferent.  People at work feared him.  Now at the age of 45, he was like an EF-5 tornado, Patrick left nothing but destruction in his path.  He had put the word suck in success.

He sat alone, drinking a very expensive glass wine thinking lovingly of the most important person in the world: Himself.

The little dog barked at the back door.

“What do you want?”

The dog growled. “Shhh, the grandmother said. Honey catches more flies than vinegar.”

The dog barked again, this time with a smile and a tail-wag.

“OK, OK.” Patrick got up and walked over to the door. He reached down to smack the dog and when he touched the dog’s head, he clutched his heart.  Pain shot up his arm. But it wasn’t a heart attack.  It was something else. Something more powerful.

The grandmother held the dog by the tail and watched as her grandson experienced the full fury of Hell.  Demons and fire consumed his soul.  Every cell of his body felt nothing but anger and pain. He screamed as his hand was stuck to the little dog.  She reached and grabbed her grandson’s hand and pulled him back from the brink. Then she showed him a glimpse of paradise. The little dog felt a pleasant warmth surge through his little body.  It was a love indescribable in human terms.  But it was easy for a dog, though.  Kindness. Service to others. Love.

For a brief moment, Patrick saw his grandmother standing there, smiling and holding her little dog. And then she faded away.

“What was that?!?” he said to his dog. The little dog just barked and wagged his tail.  He felt the tingle in his hand where he had touched the dog’s head. It was a strange warmth that began to spread up his arm into his soul.

************************

Six months later, the small boat sailed back to the dock.  The little dog once again waited patiently. “Why hello there!” a voice called out of the mist.

The dog barked and wagged his tail.

“Yes, the fish are biting. They always bite in Heaven.  How’s our boy?”

The dog barked again and wagged his tail vigorously.

They walked back up the hill to the cabin and the grandmother was pleased at what she saw. Her grandson was a different man.

The family sat together and were playing a game.  The smartphones were in another room as they laughed and played.  He was off from work for a week to take time to start a new charity and had taken some time out of his schedule for family night.  He still was a powerful businessman, but like Ebenezer Scrooge on Christmas Day, he now took an interest in the lives of his employees. He had empowered them and in the process changed their lives for the better, too.  His wife looked over at him lovingly. Six months of counseling had provided some major breakthroughs in their marriage, too. Patrick Karns believed that the true secret of success was to have a servant’s heart.

The little dog barked at the door.

Patrick got up and opened the door. “Hey pal!” he said lovingly as the the dog stood at the door. He credited the dog for changing his life.

As he reached down to pet the dog, he thought he saw his grandmother again.  “Nah,” he said, as he went back to the game.  The dog ran back out into the yard.

The grandmother and the dog went back to the dock. As she began to untie the boat, she beckoned to the pup. “Want to go fishing with me? ” The dog barked, wagged his tail and leapt into the boat.

She said, “Hold on. We’re going to catch a boatful today.”

And on a beautiful Tennessee evening, an old lady and dog sailed gently into the mist.

 

 

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Ink Spots Blog: 8/21/13

20091199361854677801We blew the dust off my son’s Christmas present and put it in its case. I picked it and the amp up and loaded it in the back of my car.  My son sat in the front seat, eager, yet a little nervous.  We listened to Zac Brown Band’s guitarist Clay Cook’s solo album. Clay can tear up a guitar.

He first saw his teacher when we pulled into the parking lot.  Gravel crunched under the tires as my son quietly sized him up.  My son’s instructor’s a big guy with glasses and a big, bushy beard.  My son quietly introduced himself to him as we walked to the studio.

John Mark Coon is one of the most talented people I know. He’s a multiple threat guy — artist, musician, singer and family man. And when I found out from my wife’s coworker (a music teacher) that he taught lessons, I jumped at the opportunity.  He’s the kind of guy you want teaching your child.

I sat on the couch and watched my son enter a new world — the world of music. I saw him soak in John Mark’s instruction. I watched his small fingers try to pinch the notes out of the guitar.  I saw him fail, get back up and then succeed.  I smiled as my son’s eyes widened as John Mark played Stairway to Heaven. I watched a fire get lit in my child’s soul.

Last night he practiced until his fingers hurt. He played his new chord (an A) and I pulled a D harmonica out of the drawer and jammed with him.  It was ten minutes of bliss.

 

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Ink Spots Blog: 8/20/13

20091199361854677801We live in an age when you can get nearly anything cheaper at anytime thanks to the Internet.  People have choices — almost too many choices. A business can no longer thrive just because it is the only game in town. Thanks to two-day free shipping, it isn’t.

The only way a business can compete in this new world is to become an experience. 

Businesses can no longer compete because of exclusivity. Or price. Or selection. They have to compete by providing amazing customer service.  They have to give a reason for a shopper to choose them.

Every morning, I get to experience amazing customer service. 

I drink a lot of unsweetened tea.  I mean a lot.  And the last time I checked, you can pretty much buy unsweetened tea anywhere. But I buy it at the High Street Whataburger  in Jackson.  Why?  Not price. They’re actually a few cents higher than a few of their competitors (although they do have bigger cup.) And it isn’t quality.  Tea is tea.  It’s hard to screw up (but can be done). No, I buy tea at Whataburger AND I go inside for one reason: Fannie.

Fannie runs the register in the morning.  She’s usually working like crazy during the breakfast rush.  But she takes time to smile. She’s glad to see each customer. She seems like she loves life.  She provides excellent customer service.  She provides a great customer experience. All for $2.28.

We’re in a brutal era of change.  It’s time for us all to reevaluate who our customers are and how can we serve them better.  Whether it is our boss, our clients or even our families, we need to figure out how provide them a better customer experience.

Question of the day: What’s an example of a company that you feel provides a great customer experience?

 

 

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The Dead Oak in Winter

OakJack and June Barnhill’s marriage stood like a dead oak in winter. From the outside, it looked strong and mighty. But on the inside, it was brittle, twisted and rotten.  After 50 years of marriage, they sat across from each other in their home’s den, trying not to breathe the same air.  They had long passed “for better” in their relationship. Now they were smack in the middle of “for worse.”

Sarcasm replaced kindness; Angry glares stood in for loving looks.

“You can leave me, you know.”

“But that would bring you happiness.  I want to stay right here and make you completely miserable.”

“Congratulations. You’re  doing a darn good  job.”

“You know, this Ex-Lax commercial could be a short film about your life.”

“And the Preparation H one about yours.”

“Well, I did marry a pain in the…”

The cat, tired of the constant bickering, gave up and went into the other room.  Even the Grinch would have had enough of their bitterness.

Their two children, tired of being put in the middle of their parents’ feuds, moved as far away as from them as they possible could. Jack, Jr., an engineer for Boeing, lived in Everett, Washington.  Jennifer, an internal medicine doctor, lived in Maine.

They only came home once a year. If that often.

“Well, if you will excuse me, I have to clean the kitchen.  I don’t want you to touch the water. You’ll melt.”

“Sit down, martyr. If you did any work around here, the roof would collapse.”

June, 75, got out of her plaid recliner and shuffled toward the kitchen. What happened next would change their lives forever.

She entered the kitchen and collapsed.  Jack heard grizzly smack as her head hit the tile floor.

“OK, Drama Queen. You can come back now.”

But there was no response.

“June? June?!?  JUNE!”

Jack leapt to the kitchen and saw her body lying on the tile floor.  A small circle of crimson began to grow from the  gaping wound on her forehead.

Jack screamed, “OMIGOD! HELP!” He pulled the phone out of his pocket and dialed 911.  “My wife is unconscious at 98 Windchime Ct.  She fell and is bleeding! Hurry!!

It was the first time since Vietnam that he was truly afraid.

“Hold on, June. Hold on,” he cried as he tried to stop the bleeding.

Bitterness had been replaced by something even more cold — fear.

The next day later, Jack Jr. and Jennifer  arrived from the airport. They walked into the hospital  room  and found their parents together.  Their mother was on the bed unconscious; their father with his head lying across her.  The children stood in the doorway, watching with awe as their father slowly stroked their mom’s unwashed gray hair. He then raised his head and whispered loudly into her ear.

“I’m sorry for all the times I pissed you off — well, most of them.  I’m sorry for all the cold nights.  I’m sorry that we lost our way.  If you come back to me, I’ll change. I can’t live life without your insults. Life without your cranky voice would be torture. The house would be too quiet. My heart would be too empty. I had forgotten how much I loved you until now.”

He broke down and began to openly sob.

As he did, a single tear trickled down the old woman’s face.

In that Mississippi hospital room, old wounds were healed.  A marriage, cold and bitter, still had a little life left in it after all. And the dead oak in winter sprang back to life.

 

 

 

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Acrylic painting: Jackson City Hall

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Ink Spots Blog: 8/19/13

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Watercolorist Wyatt Waters plays and sings one of his original songs on Now Who’s Talking with Marshall Ramsey

20091199361854677801Wyatt Waters can paint. Wyatt Waters can sing. Wyatt Waters can write songs and play guitar.  I like to get him in the same room so that hopefully some of his talent will rub off on me.

I had him on my radio show today (Now Who’s Talking with Marshall Ramsey on Mississippi Public Broadcasting, Monday’s at 10 a.m..)  We had a great conversation going and then he picks up his guitar and starts singing a song he wrote.  It was great radio and ended the show on a, pardon the pun, high note.

I love the radio show because I’ve been able to feature Mississippians who are succeeding. Most have overcome obstacles and chase their passions.  Sure, I could rail about on all that is wrong with this world.  I know you can get that by the bucketful in other places. But I prefer to feature what’s good.  Mississippi is full of pretty amazing people.

And I was proud of feature Wyatt today.  Not sure if any of his talent rubbed off on me, but I enjoyed having him on.  Next week I’ll have on Major General Augustus L. (Leon) Collins, the Adjutant General of Mississippi. His story is pretty cool, too.

But the one golden thread that has run all through my guests is that they’ve had people recognize their talent or gift early and give them support even when the odds were overwhelming against them.  My guests weren’t willing to coast on their talent’s coattails.  They worked like crazy to chase their passion.  And they believe in serving others.

I hope you learn something from the show. I know I am.

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CARTOON: Crushed

081913Crush

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MRBA Free-For-All

Good morning! Hope you have a great week.

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Finding Memories Up in the Sky

Sometimes the best memories aren’t found on the ground.

1929 Curtis-Wright Travel Air biplane owned by David Mars

1929 Curtis-Wright Travel Air biplane owned by David Mars

My two oldest sons and I stopped by the Madison airport Saturday afternoon to see if a B-17 had made its promised appearance.  It hadn’t.  We visited with a couple of members of the Mississippi branch of the Commemorative Air Force (a group dedicated to preserving historic aircraft.) David Mars was outside, selling rides in his immaculate 1929 Curtis-Wright Travel Air biplane.   My middle son really wanted to go up in it, but wasn’t sure his mother would be thrilled that I took her child up in a plane without her knowing. So we went to the bookstore and bought my oldest son a running diary.  On the way home, I called their mom and told her how much the ride was going to cost and that I knew and trusted the pilot.  David Mars has four classic aircraft and has thousands of flight hours under his belt.  He is also an aviation historian — he even owns A Curtis Robin monoplane like the the Key Brothers made their endurance flight (with inflight refueling) in near Meridian. (Their plane, called Ole Miss,  is in the Smithsonian Institute.)

David Mars

David Mars

So we plunked down the $130 and strapped ourselves in with the lap belt.  I had flown several times in smaller planes — even a World War 2 T-6 Trainer.  But I’ve never flown in an open cockpit biplane before.  My son and I sat together in the front seat.  My oldest son sat with David’s very nice teenage assistant and watched — he’d rather sit and talk to her than fly among the clouds.

The radial engine roared to life and we taxied down the runway.  Wind blew through our hair as the biplane sped down the runway.  First the tail wheel left the ground. And then we left the constraints of Mother Earth.

Over the Madison Airport, heading to the Reservoir.

Over the Madison Airport, heading to the Reservoir.

David kicked the rudder and we went more over Old Canton Road. I could see out easier than my son — he being a bit shorter than me.  My stomach lurched as we hit a thermal.  And then I saw the Ross Barnett Jr.’s house. And then the giant Reservoir named for his dad.  David did a couple of acrobatic maneuvers called a wingover, allowing us a thrill that a roller coaster couldn’t match. We tipped sideways over a boat hauling a tube and waved at them.  We got an amazing view of the dam.

The plane then headed up the Reservoir past the fancy homes on the Rankin County side. We buzzed a small ultra-glide air strip and then shot back into the sky like a blue and red eagle.  He looped  the plane back across the Reservoir and we saw our house, my son’s school, the lake near our house, the Overlook and all the people partying in the boats nearby.  David climbed suddenly and did a dive. Our stomachs left the seat with the rest of us. (thank you lap belt!) We then headed over Madison and then I could see the airport.  My son and I both stood up and David took our picture. It will be interesting to see how that picture will turn out.

Over water.

Over water.

I took one myself of my son as we touched down. He had the biggest smile on his face I’ve ever seen.  I’ll cherish that photo for the rest of my life.

We’ve driven by that biplane dozens of times but never stopped. Yesterday we did. And created memories for a lifetime. Sometimes memories aren’t found on the ground. You have to reach a little higher to find them.

 

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